Managed IT support, cyber security and monitoring, delivered by one team for one monthly price. Pick a pillar to see what’s included, or read how our managed IT service works.
Service deskMon–Fri 7am–7pm
On-site engineersMon–Fri 8:30–6
Incident response10 minutes
Security monitoring24/7
Your IT, handled. Every working day.
✓Everything you see here is included in your monthly per-user price.
Managed IT support
Email, backups, devices and software, kept working.
We map your whole setup before we touch anything
Email that lands, mailboxes that behave
Backups that run, and that we can actually restore
Laptops and desktops kept tidy and protected
Software and licences kept up to date
Your network, looked after end to end
Your own servers and gear, managed wherever they live
A strategy report every six months, in plain English
Endpoint and email security
Threats stopped before anyone clicks.
Advanced protection on every laptop and desktop
Dodgy emails and malware caught before they hit inboxes
Dangerous websites blocked automatically
Help desk and on-site support
An engineer in 10 minutes, on-site when you need one.
Message us in Microsoft Teams, call or email, 7am to 7pm, Monday to Friday
Your own primary engineer, plus a secondary engineer as backup
An engineer on every incident within 10 minutes
Local engineers on-site from 8:30am to 6pm
Desktop or laptop, office or home, we’ve got it
When something big breaks, we stay on it until it’s fully back
Hard problems go straight to senior specialists, not a queue
Clear escalation, written into your agreement
Reporting and account management
You always know where things stand.
Track every request live in your support portal
Each ticket has an owner and a deadline
The biggest business impact gets fixed first
A monthly report your leadership team will actually read
One account manager who knows your business
Certified engineers following a proven process
Patching and device monitoring
Patched, maintained and watched around the clock.
A written list of exactly what we look after
Every device monitored around the clock
Windows, macOS and key apps patched on schedule
Preventive maintenance, so problems don’t start
Every change and request recorded
Server, network and cloud specialists
Deep expertise, without hiring it.
Servers and critical services watched for early warning signs
Network engineers who squeeze the most out of your internet and Wi-Fi
Virtualisation and storage experts when you need to scale
Network monitoring
Every switch, firewall and access point, watched live.
A live map of your whole network, drawn automatically across every site
Outages, failing links and slowdowns flagged before staff notice
Every network device’s settings backed up, so a failed one is restored in minutes
Traffic analysis that shows what’s eating your internet
Ageing and end-of-life equipment flagged before it becomes a risk
Configuration and change monitoring
Risky changes flagged the moment they happen.
Microsoft 365, firewalls, servers and accounts documented automatically and kept current
Instant alerts on risky changes: a new admin, MFA switched off, a firewall rule opened
Settings checked continuously against best practice, so drift gets fixed early
An always-current register of every user, device and app
A full audit trail of what changed and when, ready for insurers and auditors
Tech that keeps up with where you’re going.
✓Everything you see here is included in your monthly per-user price.
Virtual CTO and IT strategy
Big-company thinking, twice a year.
A planning workshop every six months
Straight advice on what tech will move the business forward
Know when you’ll outgrow your systems before you do
A recovery plan for the day something goes badly wrong
An IT roadmap built around your business goals
IT governance and compliance
Fewer surprises when the auditor or insurer calls.
Every computer built the same way, no rogue software
A live register of every device and app you own
Licences counted and compliant, no paying twice
Logins created, changed and removed properly
Ready-made policies for acceptable use, data protection and access
When it matters most, you’re covered.
✓Everything you see here is included in your monthly per-user price.
Cyber security and Essential Eight
A security team, without hiring one.
Aligned to ASD Essentials and the Essential Eight
A next-gen firewall we run and tune for you
Only approved software allowed to run
Your network and data locked down
Strong sign-in protection for every account
Watched 24/7, with a team ready to respond
Staff trained to spot scams
Regular security reports and a tested response plan
Onboarding
Fully onboarded in 30 days.
Week 1Site audit and discovery
Week 2Agents rolled out
Week 3Schedule of Supported Systems
Day 30First service report
Check for your industry
Every industry has its own bad day.
Pick yours to see the risks we see most, and what we put in place to stop them.
