Help desk and on-site support
Message us in Teams, call or email. An engineer is on it in 10 minutes, and on site the same day when it needs hands.
How we workManaged IT services Melbourne
Managed IT services for Melbourne businesses.
Data Uptime runs your IT support, cyber security and monitoring for one monthly price per staff member. An engineer is on your issue within 10 minutes, and you deal with the same engineers every time.
- 10 min
- An engineer on your issue
- $120
- Per staff member, per month, everything included
- Same day
- On-site help across Melbourne
- 24/7
- Security monitoring, day and night
In plain English
What are managed IT services?
Managed IT services means handing the day-to-day running of your technology to a specialist team for a fixed monthly fee. Instead of calling someone only when something breaks, your provider looks after your computers, Microsoft 365, network, backups and security every day, and fixes problems before your staff notice them.
For a Melbourne business with 5 to 100 staff, it replaces the cost and risk of an in-house IT person with a whole team: help desk, engineers on site, security specialists and a virtual CTO, for a predictable price.
What’s included
Everything your business needs, in one plan.
Cyber security and Essential Eight
Endpoint protection, email filtering, multi-factor sign-in and 24/7 monitoring, set up to the Essential Eight.
SecurityMicrosoft 365 management
Accounts, licences, mailboxes, Teams and SharePoint kept tidy, secure and backed up.
ServicesBackup and recovery
Off-site, unchangeable backups of your servers and Microsoft 365, with regular restore tests.
ServicesNetwork and device monitoring
Every computer, server, switch, firewall and access point watched live and patched for you.
ServicesVirtual CTO and reporting
A plain-English report every month and a planning session twice a year, so IT supports where your business is going.
ServicesHow it works
Switching to Data Uptime takes four steps.
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1
Free Break-It Test
Ten minutes online. We find your gaps and send your price the same day.
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2
Onboarding and roadmap
We take over your IT and fix the urgent gaps first, starting in week one.
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3
Day-to-day support
Your team messages us in Teams. An engineer is on it in 10 minutes.
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4
Monthly report
A plain-English summary of what we fixed, what we found and what’s next.
Managed IT vs break-fix
Why businesses move to managed IT.
| Break-fix IT (call when it breaks) | Managed IT with Data Uptime | |
|---|---|---|
| Fixes problems | After they break | Before your staff notice |
| Cost | Unpredictable hourly bills | $120 per staff member, every month |
| Security | Whatever you set up yourself | Essential Eight, watched 24/7 |
| Knowing your setup | Whoever is free that day | The same engineers every time |
| Backups | Hope they work | Restore-tested regularly |
How much do managed IT services cost in Melbourne?
$120 per staff member / month
Everything on this page is included. Servers, extra sites and after-hours support are priced separately, and a short security catch-up applies only if your Break-It Test finds major gaps. Indicative, ex GST.
Work out your priceWho we work with
Built for Melbourne businesses with 5 to 100 staff.
Our engineers support offices across metro Melbourne, from the CBD to the suburbs, with remote help in minutes and on-site visits the same day.
Exceptional support for our IT infrastructure over three years. Highly skilled, responsive, and they consistently go above and beyond.
Questions
Managed IT services: common questions.
What are managed IT services?
Managed IT services means a specialist team runs your technology for a fixed monthly fee: help desk, security, monitoring, backups and planning. Problems are prevented or fixed quickly, instead of being paid for one call at a time.
How much do managed IT services cost in Melbourne?
Data Uptime charges $120 per staff member per month, ex GST, with everything on this page included. Servers, extra sites and after-hours support are priced separately. You can work out your exact price on our pricing page in about two minutes.
How quickly will someone help us?
An engineer starts working on your issue within 10 minutes during business hours, whether you message us in Microsoft Teams, call or email. If it needs someone on site, we aim to be there the same day.
Can you work alongside our existing IT person?
Yes. Many businesses keep an internal IT contact for day-to-day questions and use us for the help desk, security, monitoring and specialist work.
Do you manage Microsoft 365 and cyber security?
Yes. Microsoft 365 management, Essential Eight security and 24/7 monitoring are all included in the plan, not sold as extras.
How do we get started?
Take the free Break-It Test. It takes about ten minutes, we never access your systems, and your report, roadmap and price arrive the same day.
See where your IT stands. Free.
Ten minutes online, no access to your systems, and your report and price the same day.