Computers and laptops
Slow machines, crashes, new starters, printers and peripherals.
IT support Melbourne
IT support for Melbourne businesses. An engineer in 10 minutes.
Message us in Microsoft Teams, call or email, and an engineer starts on your problem within 10 minutes. If it needs hands on, we’re on site the same day.
- 10 min
- An engineer on your issue
- $120
- Per staff member, everything included
- Same day
- On-site help when it needs hands
- 24/7
- Security monitoring
What you get
IT support that actually picks up.
Most IT support starts with a ticket and a wait. With Data Uptime, a real engineer replies within 10 minutes during business hours, keeps you updated in plain English, and stays with it until it’s fixed.
Anything complex goes straight to your primary engineer, who already knows your setup, so you never have to explain your business twice.
Covered
Everything your team asks for help with.
Microsoft 365 and email
Outlook, Teams, OneDrive, SharePoint, passwords and permissions.
Internet and Wi-Fi
Drop-outs, slow connections, office Wi-Fi and remote access.
Business software
Line-of-business apps, updates and vendor liaison.
New starters and leavers
Accounts, devices and access set up or removed on the day.
On-site visits
Same-day help in the office when it can’t be fixed remotely.
What happens when you call
From “it’s broken” to fixed.
-
Minute 0
You reach out
Teams message, phone call or email. Whatever suits you.
-
Minute 10
An engineer is on it
A real engineer replies and starts work.
-
If needed
Your primary engineer steps in
Complex issues go to the engineer who knows your setup.
-
Same day
On site if it needs hands
An engineer comes to your office.
Included in one plan
$120 per staff member / month
Everything on this page is part of our managed IT plan. Servers, extra sites and after-hours support are priced separately. Indicative, ex GST.
Work out your priceQuestions
IT support Melbourne: common questions.
How fast do you respond?
An engineer replies and starts work within 10 minutes during business hours (7am to 7pm, Monday to Friday), whether you contact us by Teams, phone or email.
Do you come on site?
Yes. When a problem can’t be fixed remotely, an engineer comes to your office the same day.
Can we contact you in Microsoft Teams?
Yes. Your staff can message us in Teams just like a colleague, and every message becomes a tracked ticket automatically.
What does IT support cost?
IT support is part of our managed IT plan at $120 per staff member per month, ex GST, with security, monitoring and backups included.
Do you offer after-hours support?
Yes, as a flat $500 a month add-on for evenings, weekends or 24/7 cover.
Want to see how your IT stacks up?
Take the free Break-It Test: ten minutes online, and your report and price the same day.